Pharmacy call management
Your inbound calls, managed.
Conciera answers, routes, and screens every call that comes into your pharmacy line — so your team focuses on patients in front of them, not the phone.
40%+
of pharmacy calls are non-patient
3–5 min
average time lost per solicitor call
1 in 4
patient calls abandoned during peak hours
$0
revenue from calls your staff shouldn't be taking
How it works
Built for the specific call patterns pharmacies deal with.
Instant answer, every time
Conciera picks up on the first ring. Patients are never sent to voicemail because your team is occupied at the counter.
Intent detection
Prescription pickup, general question, transfer request, or sales call — Conciera understands the difference and responds accordingly.
Warm call transfers
When a patient needs your team, Conciera hands them off with a brief summary — so your staff know exactly why they're picking up before they say hello.
Solicitor deflection
Staffing agencies, equipment vendors, and robocalls are ended before they reach your team. Politely, consistently, every time.
Message logging
Every callback request is logged with the caller's name, number, and reason. Your team sees them in the Conciera dashboard the moment the call ends.
No new number needed
Conciera runs on your existing pharmacy line. Patients don't learn a new number. Setup happens in a single onboarding session.
Compliance
No medical advice. Recording consent included. Canadian data handling.
Conciera never advises callers on clinical or pharmaceutical matters — it routes and screens only. Call-recording consent is spoken before any call is recorded. We handle data to PIPEDA standards and will walk you through exactly what is stored and how during your onboarding session.
See it on your pharmacy line.
The pilot is free, takes one session to configure, and runs on your existing number.
Book a 20-minute demo