For optometry practices
Every patient call handled.
Your optometrist stays focused.
Conciera answers inbound calls for optometry clinics — routing exam bookings, fielding contact lens inquiries, and screening vendor calls before they reach your front desk.
40–50
inbound calls per day at a busy single-OD practice
30%
of optometry front-desk calls are non-clinical or misdirected
6–10×
per day a front-desk staff member is interrupted by a vendor or supplier call
What Conciera does for optometry clinics
Exam bookings reach the right person
New-patient and follow-up exam requests are identified and routed to your front desk immediately — with a brief note on what the caller needs before anyone picks up.
Contact lens and frame inquiries handled
Conciera distinguishes between clinical calls and product inquiries, routing each appropriately so your optometrist isn't pulled away for a frame-pricing question.
Screen vendor and lab calls
Optical labs, frame reps, and supply vendors are deflected before they reach your staff. Your team stays focused on patients and clinical work.
After-hours and overflow capture
Calls outside clinic hours are handled with a professional greeting. Callback requests are logged with the patient's name and reason — ready when your team arrives.
Warm-transfer context on every call
When a call needs a person, Conciera passes a written summary first. Your front desk answers already knowing who's calling and why.
Canadian data handling. No medical advice.
Conciera routes and screens only. It never comments on prescriptions, diagnoses, or visual health. That stays with your OD. Canadian data standards, call-recording consent built in.
How it plays out
The calls your front desk handles every day — handled better.
The call
Caller wants to book their first comprehensive eye exam
What Conciera does
Conciera identifies the new-patient intent and routes to front desk with: "New patient — wants to book a comprehensive exam."
The call
Existing patient calling to reorder contacts
What Conciera does
Routed to the appropriate staff member with intent noted. If line is busy, captures a callback with patient name and request.
The call
Frame vendor calling to schedule a trunk show or product demo
What Conciera does
Deflected. Your front desk is never interrupted. Rep can be directed to submit a written inquiry if configured.
The call
Patient calling about their glasses or contact lens prescription
What Conciera does
Routed to the right staff. Conciera notes the call type — no one picks up cold.
Built for solo and small-group optometry practices
Most optometry practices run lean — one or two front-desk staff managing phones, walk-ins, pre-testing, and dispensary questions simultaneously. Conciera doesn't add complexity. It sits in front of your existing phone line, routes correctly, and feeds everything into a simple dashboard your team checks once a day.
No new hardware. No software migration. Setup takes one afternoon.
Get in touch
Talk to a human first.
Book a 20-minute walkthrough. We will show you what Conciera does on a real call and answer your questions directly. No deck. No demo video.
See a live call handled from start to finish
Ask anything about how routing and filtering is configured
Understand what a pilot would look like for your practice