Optometry office call management
Your optometrist stays focused.
Conciera answers, routes, and screens every call that comes into your optometry practice line — so your team is present for patients, not tethered to the phone.
30–40
calls per day at a solo optometry practice
25%
of optometry calls are non-patient
6–10×
improvement in first-ring answer rate
$0
revenue from calls your staff shouldn't be taking
How it works
Built for the specific call patterns optometry offices deal with.
Appointment inquiries handled
New patient, returning patient, or frame selection — Conciera identifies the reason for the call and routes accordingly, capturing details for your team to confirm.
Urgent eye concerns routed fast
Callers describing sudden vision changes, flashes, or eye injuries are flagged immediately and transferred to your urgent line — no delays.
Frame and lens inquiries
Conciera handles common queries about frame availability, lens orders, and pickup status, reducing the back-and-forth that pulls your team off the floor.
Vendor and solicitor screening
Optical supply reps, frame vendors, staffing agencies, and robocalls are ended before they reach your front desk. Politely, consistently, every time.
After-hours message-taking
Callback requests captured after close appear in your dashboard each morning — with the caller's name, number, and reason already written out.
Runs on your existing line
No new numbers. No patient retraining. Conciera sits in front of your current practice line and is live in a single setup session.
Compliance
No clinical advice. Recording consent included. Canadian data handling.
Conciera routes and screens — it never advises callers on vision or clinical matters. Call-recording consent is spoken before any recording begins. Data is handled to PIPEDA standards, and we walk through exactly what is stored and how during your onboarding session.
See it on your optometry line.
The pilot is free, takes one session to configure, and runs on your existing number.
Book a 20-minute demo