Medical clinic call management
Your front desk, before it rings.
Conciera answers, routes, and screens every call that comes into your clinic line — so your MOAs spend time on patients, not the phone.
60+
calls per day at a busy 3-physician clinic
35%
of clinic calls are non-patient
8–12×
improvement in first-ring answer rate
0 min
time your MOA spends on robocalls
How it works
Built for the specific call patterns clinics deal with.
Triages every call on arrival
Appointment booking, test results, referral requests, prescription renewals — Conciera identifies the reason for the call and routes it to the right outcome before anyone picks up.
Protects MOA time
Medical office assistants are your most stretched resource. Conciera handles solicitors, wrong numbers, and general inquiries so they can keep moving through the queue.
Warm transfers with context
When a patient needs to speak with staff, Conciera summarizes the call so your team knows who's calling and why before they say a word.
After-hours message-taking
Callback requests captured after close — name, number, and reason — appear in your dashboard the next morning, ready to action.
Solicitor screening
Pharma reps, locum agencies, equipment vendors, and staffing firms are ended before they reach your front desk. Politely. Every time.
Runs on your existing line
No new numbers to publish. No retraining patients. Conciera sits in front of your existing clinic number and is live in a single onboarding session.
Compliance
No clinical advice. Recording consent included. Canadian data handling.
Conciera routes and screens — it never advises callers on medical matters. Call-recording consent is spoken before any recording begins. Data is handled to PIPEDA standards, and we walk through exactly what is stored and how during your onboarding session.
See it on your clinic line.
The pilot is free, takes one session to configure, and runs on your existing number.
Book a 20-minute demo